Columbus, Ohio (June 11, 2005)— Redemtech, a global Technology Change Management (TCM) services provider, announced today the release of an all-new customer website and online TCM toolset. Redemtech’s Customer Service Center has been developed in response to customer demand for world-class asset management tools, advanced reporting capabilities, greater speed and integration of Redemtech and customer processes, and reduced overhead in managing technology change worldwide. The webcenter provides customers greater visibility to IT assets enterprise-wide, automated best practices for TCM and online technologies to streamline business process, minimize regulatory risk and reduce costs.
“Customer Service Center has been inspired by the innovative new ways our customers are extracting greater value out of their IT assets and more productivity from their people, enterprise-wide, with Redemtech Technology Change Management services,” said Robert Houghton, President and Founder of Redemtech. “The new website delivers the tools and capabilities our customers need to make TCM a global IT asset management discipline and to optimize their return on IT investment.”
Customer Service Center delivers a host of new functionality and enhanced service offerings in several key areas, including IT Asset Management, Reporting and Asset Recovery.
IT Asset Management
Customer Service Center provides new capabilities that help customers implement and enforce enterprise-wide compliance with corporate standards for IT asset management and risk mitigation, including data privacy, asset recovery and logistics processes. With these new tools to manage field compliance, Redemtech customers – many who have widely distributed, global operations – can reduce the costs, administrative burden and regulatory liabilities associated with technology change.
Customer Service Center now also provides customers with multiple accounts (for separate business units, subsidiaries, international operations, etc.) visibility to dispositioned assets – including inventory levels, financial information and recovery statistics – from a single login, in real-time. Asset management data is aggregately compiled for all or any number of accounts and presented in a customizable screen view, significantly reducing end-user administration.
Reporting
Redemtech’s Revue Certified Reporting system has been completely revamped, now providing extraordinary ease of viewing, exporting and scheduling delivery of all asset management, financial and compliance reports. The entire online report ensemble features customizable reports by user and reporting formats, and all reports are now built using Cognos ReportNet™ business intelligence software, a web-based reporting solution that provides unparalleled openness, flexibility and scalability. Additional Revue reporting enhancements include:
- Auto Run. Enables customers to schedule reports, in formatted or raw data format, to generate and distribute automatically on specified intervals (daily, weekly, etc.).
- Certified Data Security Report. A critical step to verify privacy compliance, this report now provides the data security status of each hard drive at the time of receipt at Redemtech – locked using Datasure Lock-IT™, erased using Datasure Erase-IT™ or unsecured. (Available Q3 2005)
- Data Security Repository. A bottom-line best practice in data security process, the repository provides an audit proof of privacy compliance and a detailed permanent record of successful, verified data destruction. (Available Q3 2005)
Asset Recovery
Customer Service Center has further consolidated and centralized asset recoveries to speed throughput, deliver tighter security and control and help drive costs and administrative overhead out of the process. Asset recovery enhancements include:
- Carestream™ Roundup. This new managed logistics service provides Redemtech customers a proactive way to enforce effective TCM disciplines and improve return on asset value by consolidating recoveries geographically and sharing line haul expenses with other Redemtech customers. Available as an opt-in or mandatory service, Roundups promote the routine recovery of depreciating equipment and can reduce logistics costs by as much as 20 percent. Roundup email alerts keep customers informed of scheduled recoveries and help them capitalize on this consolidated asset retrieval service.
- Recovery Approval. Home office approval of field recovery requests help to ensure compliance with corporate policies and maximize asset value and security. Recovery Approvals are particularly resourceful to customers with widely distributed recovery permissions and eliminate manual, time-consuming internal processes.
Customer Service Center also provides a host of new time-saving features, including
- A new graphical interface, navigation system and customizable home page that significantly speeds throughput, simplifies asset recovery and reporting and reduces administrative burden
- Streamlined user paths for quicker access to user-specific information
- Auto-populate capabilities that significantly reduce data entry redundancy and ensure accuracy
- Quick search capabilities to find data and complete actions faster
- User permissions to simplify role responsibilities and control access to information
- Project codes to track and report on specific projects
Customer Service Center, and the many new capabilities it delivers, is the byproduct of many months of client consultation, including major contribution from the Redemtech Customer Advisory Board (CAB). The website received extensive beta testing by nearly 20 Redemtech customer and partner organizations prior to its launch on June 13, 2005.
To receive a copy of the Customer Service Center fact sheet, screen shots or a personalized online demonstration of Customer Service Center capabilities, please contact David Nadsady at 1.800.743.3499 x2663 or dnadsady@redemtech.com.
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